SAO PAULO (Information) – Uber (UBER.N) mentioned on Wednesday that it’ll enable passengers and drivers to document audio of their journeys in Brazil and Mexico utilizing a brand new characteristic within the app, because the ride-hailing firm copes with recurring security considerations throughout its journeys.
Uber has come beneath vital scrutiny over passenger security in markets comparable to the USA and India but it surely has acknowledged explicit issues in Latin America, the place passengers and drivers have been robbed and assaulted and a few even murdered.
Uber mentioned the audio recording characteristic will debut in Latin America’s two largest markets however that it might finally be rolled out elsewhere within the area and presumably past.
Whereas the corporate has not shared numbers, it has mentioned in monetary statements since its IPO that there are “quite a few and growing reviews” of passengers or drivers in Latin America being “victimized by violent crime, comparable to armed theft, violent assault, and rape, whereas taking or offering a visit on our platform.”
By the use of heading off privateness concern points, Uber mentioned that the recordings might be encrypted and won’t be performed again within the app. As an alternative, they are often despatched to the corporate in order that an worker can evaluate they if somebody alleges misconduct or crime through the journey.
Uber can even share the recordings with regulation enforcement upon request.
The recordings operate solely begins if both driver or passenger goes on the app and begins it.
Uber didn’t present a timeline for the discharge of the operate, however mentioned it will launch quickly in each Brazil and Mexico, testing it in a handful of cities at first.
“What we all know is that because the financial points in Latin America will get worse, the tendency is for crime to additionally worsen,” mentioned Claudia Woods, who leads Uber in Brazil, in an interview.
Reporting by Marcelo Rochabrun, Modifying by Rosalba O’Brien