Zalando defends system of rating workers like on-line merchandise


BERLIN (Information) – Zalando, Europe’s largest online-only vogue retailer, has rejected accusations that a efficiency administration instrument that asks workers to provide suggestions on one another and ranks them accordingly will increase stress and infringes privateness.

FILE PHOTO: The brand of vogue retailer Zalando is pictured on the new headquarters in Berlin, Germany, April 10, 2019. Information/Hannibal Hanschke/File Picture

In a examine printed on Wednesday, the Hans Boeckler Basis, a analysis physique near the German commerce union federation, stated Zalando’s Zonar software program had broken the working surroundings with out essentially bettering efficiency.

“On this case, it’s not the shoppers, who consider a product, however the workers themselves who consider one another,” the inspiration stated in a press release. “This will increase the notion of a aggressive scenario amongst workers, which in flip creates stress to carry out, self-discipline and stress.”

Knowledge privateness and colleague suggestions are delicate points in Germany after the Stasi inspired employees to tell on one another within the former Communist East.

Based in Berlin in 2008, Zalando has grown quickly and now sells clothes, footwear, equipment and wonder merchandise in 17 European markets, using a complete of 14,000 folks.

Zonar makes use of suggestions from colleagues working in its Berlin places of work to generate scores for every worker and ranks them as both a low, good or prime performer. The system is utilized in value determinations and to resolve on promotions and wage will increase.

Zalando rejected the findings of the examine, saying it was not consultant because it was primarily based on simply 10 interviews with workers, of the 5,000 who can participate within the Zonar course of.

“At Zalando, transparency and an open suggestions tradition is a every day actuality,” it stated, including that 67% of workers describe the corporate as employer, in line with the most recent worker survey, with solely 13% eager to go away within the subsequent yr or two.

Zalando rejected a suggestion by the inspiration that the system may infringe worker privateness, saying it complies with European information safety guidelines.

“Efficiency value determinations of workers are an vital, legally acknowledged and permissible goal of information assortment, each for us as an organization and for our workers,” it stated.

On-line retailers like Zalando and Amazon have ceaselessly drawn criticism in Germany from commerce unions for robust working situations of their warehouses, which the businesses have repeatedly rejected.

Reporting by Emma Thomasson; Enhancing by Kirsten Donovan