‘Unfit’ Uber loses London license over security failures


LONDON (Information) – Uber (UBER.N) was stripped of its license to hold paying passengers in London on Monday for the second time in simply over two years, pending an enchantment, over a “sample of failures” on security and safety.

Unauthorized drivers had been in a position to add their pictures to others’ accounts in order that, on no less than 14,000 journeys, a driver aside from the marketed one picked up passengers, the regulator Transport for London (TfL) stated.

The ride-hailing agency instantly stated it will enchantment. The method is prone to embody courtroom motion and will drag on for months, permitting Uber’s roughly 45,000 drivers in London, considered one of its most vital markets, to maintain taking rides regardless of its license expiring on Monday.

TfL stated it had “recognized a sample of failures by the corporate together with a number of breaches that positioned passengers and their security in danger”, and that some journeys had been uninsured.

“TfL doesn’t have faith that comparable points won’t reoccur sooner or later, which has led it to conclude that the corporate shouldn’t be match and correct presently.”

Uber, whose app-based ordering and demand-sensitive pricing have disrupted operators in lots of cities worldwide together with drivers of London’s “black cabs”, stated its methods had been sturdy and that it will additionally introduce a brand new facial matching course of.

“During the last two years we’ve got essentially modified how we function in London,” tweeted CEO Dara Khosrowshahi, who took over weeks earlier than Uber first misplaced its London license in 2017.

“We’ve come very far — and we are going to preserve going, for the thousands and thousands of drivers and riders who depend on us.”

Uber’s shares fell by practically four% on the open in New York earlier than largely recovering.

The Silicon Valley firm has run into regulatory obstacles and a backlash in a number of markets, forcing it to withdraw utterly from locations akin to Copenhagen and Hungary.

In London, black cab drivers who see Uber as a risk to their hard-won livelihoods have blocked streets in protest, arguing they’re being unfairly undercut by an inferior service.


The greater than 22,000 “cabbies” are required to memorize the 1000’s of streets and landmarks inside a six-mile radius of central London and move a legendary take a look at often called ‘The Information’ with the intention to be licensed to select up passengers on the road.

A requirement since 1865, the method might be expensive and takes on common three to 4 years to finish. Drivers for Uber and others akin to Kapten and Bolt, helped these days by satellite tv for pc navigation apps, face no such stipulation.

The Uber brand is displayed on a cell phone on this image illustration taken November 25, 2019. Information/Hannah McKay/Illustration

Regardless of the criticism it has confronted, Uber is common amongst many individuals for its handy, cost-effective mannequin.

“Clearly it’s going to be an enormous blow for lots of people who discover Uber a lot extra environment friendly and cheaper than taxis,” stated Londoner Rodney Brody.

However the firm and TfL have been at odds for the reason that authority rejected a renewal request in 2017, faulting Uber’s strategy to reporting critical legal offences and driver background checks, earlier than a decide granted a probationary 15-month license in 2018.

The roughly $50-billion agency, which went public in Could however shouldn’t be but worthwhile, has applied a collection of adjustments together with 24/7 phone help and the proactive reporting of great incidents to London police to assuage considerations.

In September, TfL granted a two-month extension, far wanting the utmost 5 years, and imposed additional circumstances.

Forward of the most recent resolution, Uber stated it will enhance drivers’ security coaching and supply a direct connection to emergency companies.

Monday’s resolution comes round two weeks earlier than a nationwide election and fewer than six months earlier than Londoners determine whether or not to re-elect Mayor Sadiq Khan, who can also be chairman of TfL and a member of the opposition Labour occasion.

“I do know this resolution could also be unpopular with Uber customers, however their security is the paramount concern,” Khan stated on Monday.

The Uber brand is displayed on a cell phone on this image illustration taken November 25, 2019. Information/Hannah McKay/Illustration

Uber was first licensed in London in 2012, when the present prime minister, the Conservative Boris Johnson, was mayor.

Shaun Bailey, the Conservative in search of to exchange Khan, stated that “London’s repute as a world-class metropolis that’s open for enterprise has taken a hammer blow”.

Enhancing by Andrew MacAskill, Kate Holton and Kevin Liffey